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Mail-In/Carry-In Procedures

CDO will bear all shipping costs, both from and back to Government site and will be responsible for the equipment from the time of receipt until safe return to the Government.  The Government will provide CDO any unusual transportation instructions for return shipment after repair.  When the User does not require the same serial number equipment, CDO will ship a replacement item no later than 24 hours after notification of failed AIT component.  If the User requires the same serial number equipment, CDO will restore all malfunctioning equipment covered under warranty to a fully operational condition and ship the equipment back to the User no later than ten workdays after receipt of the failed equipment (CONUS and OCONUS).  In the event a same serial number component requested by the User cannot be repaired, CDO will notify the Government User no later than three workdays after receipt of the component at CDO’s facility. AIT-V returned warranty items marked with an IUID that require change of custody must be coordinated with the customer and reported to the DoD IUID Registry by CDO. The Government User will provide CDO disposition instructions for un-repairable AIT components.

 

Warranty Period

CDO provides a minimum of a three (3) year warranty (or a five (5) year warranty or seven (7) year warranty where specified in this PWS, five or seven year warranty excludes batteries) including all parts, labor, and transportation costs for all AIT-V components provided under this Contract. CDO provides a minimum of a three (3) year warranty for all software products. The three year warranty is included in the purchase price of the component, and not priced separately.

 The warranty will not apply if damage to the equipment is occasioned by fault or negligence of the Government and CDO will immediately notify the ordering Contracting Officer and order POC regarding equipment requiring repair or replacement due to apparent User abuse, negligence, or missing significant parts, such as circuit cards or boards.

The warranty period for items ordered by Delivery Order begins upon Government acceptance of the equipment. In the event CDO is authorized to use a Certificate of Conformance, the warranty period for items ordered by a Delivery Order begins on the date of shipment. The warranty period for items ordered by purchase card begins upon Government acceptance of the order.

On-Call Procedures

CDO will provide on-call warranty service for AIT-V IUID marking equipment in CONUS pnly.  For CONUS locations, CDO will provide on-call repair no later than three workdays of notification.    When required by the using activity, CDO will provide on-call warranty service outside the official hours of operation.  When warranty service outside the official hours of operation is ordered in CONUS locations, CDO will replace or return the equipment to a fully operational status no later than five calendar days from the time CDO is notified of the malfunction.  CDO will provide On-call Warranty service support to repair the item on-site.